Data Deletion Request

Last updated: 4 June 2026

You can request deletion of your Palanca Card account and associated personal data at any time.

How to request deletion

Send an email to:

Please include the following information so we can identify your account:

Your full name
Your member ID
The email or phone number linked to your account
A clear request saying you want your Palanca Card account/data deleted

What data may be deleted

We may delete or anonymize account data, profile information, points information, notifications, and other personal data connected to your account, where deletion is possible and legally allowed.

Data we may need to keep

Some information may be retained if required for legal, security, fraud prevention, dispute handling, or business record purposes. For example, order records may need to be kept for accounting or operational reasons.

Processing time

We will review and process deletion requests within a reasonable time after verifying the account owner.

Contact

For questions about data deletion, contact: support@palancacard.com

Back to Palanca Card