Last updated: 4 June 2026
Palanca Card respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Palanca Card app and related services.
We may collect information needed to create and manage your account, process card orders, and provide app features. This may include your name, email address or login details, member ID, account type, points balance, order information, card customization details, notifications, and support messages.
We use your information to manage your account, process orders, show order status, send notifications, manage points and benefits, provide customer support, improve the app, and protect the service from misuse or unauthorized access.
We do not sell your personal information. We may use secure service providers, such as hosting or database providers, only to operate the app and provide the service. We may also disclose information when required by law or to protect our users, business, or services.
Your data may be stored using secure cloud services. We take reasonable steps to protect your information, but no digital system can be guaranteed to be completely secure.
We keep account, order, and transaction-related information for as long as needed to provide the service, handle support, maintain business records, prevent fraud, or comply with legal obligations.
You may request access, correction, or deletion of your personal data. To request account or data deletion, visit our data deletion page: Data Deletion Request.
Palanca Card is not intended for children under 13. We do not knowingly collect personal information from children under 13.
For privacy questions, contact us at: support@palancacard.com
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